Tunstall filling jobs, building out facilities
Tunstall filling jobs, building out facilities
PAWTUCKET - This is how you do economic development, say representatives from Tunstall: Point a company to a facility that meets its needs exactly and then make it as easy as possible to get up and running.
Officials from the American arm of the United Kingdom-based "telehealthcare" provider say they are relishing their role as an economic engine for Pawtucket, a city they are glad to call home for at least the next decade under a 10-year lease.
Since the grand opening of the Rhode Island location for New York-based Tunstall Americas in Pawtucket on April 16, company officials have brought 135 new people into the building. By the end of the year, that number is expected to climb to 250.
Glenn Morin, a Cumberland resident who works as CIO for Tunstall and is responsible for the build-out of the facility, told The Breeze that the number of employees who could be hired just for the Pawtucket facility could well exceed 350, depending on how well the company continues to grow. Call center agents are needed for three shifts.
None of this would be possible without the assistance of city officials, who have been there every step of the way, said Morin, from helping secure a suitable location, to making sure each step of the approval process went as smoothly as possible, to hosting job fairs to fill open positions.
"We've felt really good about the support of the city," he said.
Though the majority of employees at the Pawtucket Tunstall will be "call center agents," there are also plenty of other positions to be filled, as inspections, repairs, and distribution efforts will all be run out of the Pawtucket facility. There will be no manufacturing done here, according to company officials.
Workers are making fast progress on the $4 million build-out of an 85,000-square-foot space at 100 Freight St., said Morin. The building, which was once used as a silk manufacturing plant, more recently functioned as a call center for another company. Many of the old cubicles are still in place, said Morin, allowing construction workers to do little more than clean them up and move them around.
The Pawtucket move is part of a strategic expansion for a global company that is now serving more than 3 million people in 30 countries, according to Chris Coyle, senior vice president of marketing for the company. Tunstall offers a range of services to health care providers who are looking to "improve the delivery of health care so it's cost effective and delivered at the right time, in the right place," said Coyle.
"A global leader in remote patient monitoring," according to those who run it, Tunstall Americas helps major players in the health care industry respond to and care for patients in an independent setting.
The vision of the company is to have "a world where people have the freedom to live life to the fullest in a place of their choice."
Many will think of a line from a famous commercial, "I've fallen and I can't get up," when they hear about the services offered by Tunstall.
The new Tunstall iVi intelligent pendant, which hangs around a patient's neck, automatically detects if someone falls. A patient can press the button to instantly be connected to a call center agent, who can figure out how to help them remotely or have emergency services respond.
First established in the United Kingdom in 1957, Tunstall provides services in two key areas, according to Andrew McIntosh, head of solution management at Tunstall - "telecare" and "telehealth."
Telecare sensors wirelessly connect personal emergency response units to a human being to provide increased reassurance and protection.
Telehealth monitors enable medical personnel to remotely monitor vital signs. The units guide a patient through an automatic interview to, in many cases, care for their issue on their own. Many develop a much better understanding of their condition over time, he said, making it easier to guide them through the process.
Many of the patients served have chronic long-term health problems, like lung disease, heart disease, diabetes, or a combination of all three, said McIntosh.
Tunstall offers a "comprehensive range of solutions to improve outcomes for patients," states a company synopsis. "We provide personalized, flexible, and customizable solutions."
The massive call center at the secure Pawtucket headquarters is now the workplace for dozens of local employees, each carefully trained to deal with what are often very sensitive situations. The company is not just hiring anyone to fill the positions, said Morin, as qualified persons must have a certain "compassion and understanding" for others.
"We touch people when they're weakest, and we have to do it right," he said.
As a sign of its commitment to the local community, Tunstall has purchased various pieces of student artwork from the Pawtucket School Department. Company officials say they'll have students create many more pieces depicting the many devices the company has offered throughout its history.
For more on Tunstall Americas, visit www.tunstallamerica.com .